Frequently Asked Questions

Jet Airways (9W), Air India (AI) and Air Vistara (UK) are offered as full service airlines. They offer full services including free in-flight meals.

Low Cost Carriers presently include SpiceJet (SG), IndiGo (6E), GO FIRST (G8) and Air Asia(I5)

Low cost Carriers are known for their lower fares and the exclusion of services such as free in-flight meals.

An airline PNR is the Passenger Name Record, and is the reference for the particular booking that is logged in the Airline Reservation System. The airlines will be able to assist you with the help of this number.

Direct Flights are where two cities are connected by a single aircraft. Thus flights with none, one or more intermediate stops, but with no change of aircraft are known as direct flights.

Direct Non-stop flights are generally the shortest in duration followed by direct flights with stops.

Indirect flights are those where transit via intermediate cities are involved. Indirect flights involve change of aircraft. No break of journey is permitted.

If the duration of transit is longer than 48 hours and thus involving a break in journey, is termed a stopover. The cheapest international fares restrict en route stopovers. Higher fare levels may permit stopovers.

At the moment, a maximum of 7 people can be included in the same ticket. For making a bulk or group booking, contact airlines.

No. Hold reservation is not possible through our website.

At the moment our site does not allow open ended bookings.

You can make payments through the following modes:

Credit Cards: Visa/MasterCard

Net Banking

Paymate Pay Through Mobile

UPI.

You can call our customer care to check if the booking has been confirmed, if not then the full refund will be processed and credited to the account or card from which the amount has been deducted.

You will get a confirmation via email & SMS once a ticket is booked and the print out can be used for traveling along with the identification/identity proof selected by you at the time of ticket booking. Therefore we request you to kindly ensure that the correct email ID & mobile number are entered while making the booking.

The passenger presents himself for check-in, with the Passenger E-ticket Receipt containing the e-ticket number accompanied by Photo Identification proof. The seat is allocated and boarding pass issued.

In absence of the Passenger E-ticket Receipt, the passenger may provide the PNR (Airline Reference). The airline check-in staff will then scrutinize the supporting identification.

Photo Identification that can be used by the passenger includes:

Passport (most preferred and mandatory for International Travel)

Driving License

Photo Credit Card

PAN Card issued by the Income Tax Department

Voter's ID Card issued by the Election Commission.

Government Issued ID-Card

It is important that the name on the E-Ticket matches the name on the photo identification produced for travel, else the passenger could be denied boarding.

A pregnant woman is allowed to travel only up to 36 weeks into her pregnancy for both domestic and international travel. It is mandatory to have an 'OK to travel' certificate given by a certified gynecologist. However every airline has its own policy for travel pertaining to pregnant woman.

Should you require any special services while you travel please call the Airline and inform them of your requirements.

Meal Requests can be provided while making the booking. However the same cannot be guaranteed as it is subject to availability. This feature is available only for Full Service Carriers.

At present we haven't integrated with the Frequent Flyer Program.

At present we haven't integrated with the Frequent Flyer Program.

As Per Airline Restriction and limitation on baggage.Different baggage rules may apply on flights operated by different airlines. Kindly re-confirm the same with the airline.

As Per Airline Restriction and limitation on baggage.Different baggage rules may apply on flights operated by different airlines. Kindly re-confirm the same with the airline.

Customer can contact the toll free number of the call centre for any change on the booking. Customer can also call the airline for rescheduling your journey i.e. change of date time, travel etc. also.

Changes to your booking might attract a flight change fee and the applicable fare difference, and this can be done through the airline. However changing of a passenger's name is not possible.

Under the heading flights, Please login to your Account where all the Transaction would be displayed. Select the transaction where you can cancel as per the segment or passenger.

Please note that all cancellations have to be done at least 6 hours prior to the flight departure time.

Cancellation charges are as per the Airline rules and policies; these are mentioned in the Voucher for your reference. Additionally IRCTC cancellation charges of Rs.250 per passenger per sector will be charged in addition to the above charges.

The refund will be processed by us in 7 working days from the time of cancellation; it would take additional 4-5 working days for the bank to credit it into your account.

Most flights provide an option of rescheduling your journey. Rescheduling Charges may apply based on the Airline policy. Additionally there will be an administrative charge of Rs 300. You may reschedule your tickets by calling our airlines directly.

Generally last minute amendments can be done directly with the airline or at the airport. When you speak to the airline, ensure that you have the PNR number provided to you.

However please note that these will be subject to the Fare Rules & restrictions applicable for the fare/ticket in question.

Generally last minute amendments can be done directly with the airline or at the airport. When you speak to the airline, ensure that you have the PNR number provided to you.

However please note that these will be subject to the Fare Rules & restrictions applicable for the fare/ticket in question.

If you miss your flight, it would be considered a "No Show" and refund would depend on the airline policy. No show charges will be applicable depending on the policy set by the airlines.

In such a scenario, we would need the endorsement copy from the Airline stating that the flight was cancelled. You can send us the scanned copy by email and we will process the refund.

You could always call & check with the airlines and confirm the booking in case of any doubts.

IRCTC has come up with a separate module for flight booking, therefore you need to enter your latest email ID as user ID & you mobile number as password.

We offer 24x7 customer support. You can call us at 1800 110 139You can also write to our customer support team at flights@irctc.comand someone will get back to you within 12 hours of your inquiry.

Generally there is no such option. But in cases where the airline is providing such discounts the same will be passed on to the customer.

If you have made a booking, you should have a booking number and flight details. If you cannot remember your booking number, you should mention your name as booked and we will hopefully be able to find your file. You can get the history of the tickets booked on our site using the email address and phone number that you've used while making the booking.

If you are traveling with an infant, you need to indicate it while booking the ticket on our site. If have forgotten to let us know at the time of booking, please call the Airline Reservation Centre, quoting your booking number and inform that you are flying with an infant.

We request you to contact the airline regarding this query as each airline has a different policy. However, some form of identity proof is a must for Air travel.

If the passenger has enrolled for a frequent flyer program, they can enter their frequent flyer number in the designated field at the time of booking and we will communicate the same to the respective airline.

Our website is www.air.irctc.co.in which can be accessed through www.irctc.co.in or www.railtourismindia.com and click the link for Flights, look at the availability of flights and the corresponding fares, select the flight and fares, agree to our terms & conditions, fill in your particulars, complete the payment process, and finally generate an itinerary.

Customer check-in at the airport opens 2 hours before, and closes 45 minutes prior to, scheduled departure.

Generally check-in counters close 45 minutes prior to departure and boarding gates close 30 minutes prior to departure time. But kindly confirm the same with the respective airline.

Generally check-in counters close 45 minutes prior to departure and boarding gates close 30 minutes prior to departure time. But kindly confirm the same with the respective airline.

No. You cannot change the name online. You would need to cancel your ticket and book a new ticket with the new passenger's name. Cancellation charges, if any, will be applicable accordingly.

Some airlines allow passengers to cancel the segments and are awarded a credited note for the same.

Yes, boarding can be denied if the name or title on the itinerary does not match the name on the identity card.

In addition to articles prohibited from carriage in checked baggage, for safety reasons, and subject to applicable laws, carriage of dry cell batteries, knives, scissors, sharp instruments, tools, fire arms, ammunition, their toy replicas and explosives etc., are prohibited for carriage in cabin baggage.

Full service airlines viz Jet Airways(9W), Air Vistara (UK) and Air India (AI) serve food on board on most sectors.

Low cost carriers like SpiceJet, IndiGo, Air Asia and GO FIRST allow own food onboard. Kindly re-confirm the same with the airline and can also be purchased by paying extra amount while booking/onboard.

Yes, unaccompanied child can be book online but No Infants book online.

Online booking is available for all flights up to 2 hours before scheduled departure time. Online booking is available for any flight, with a scheduled departure up to 330 days in the future.

Please check that the email has not gone into your Junk Mail folder.

You can also sign in to your Account of air.irctc.co.in and check the Transection history. or call IRCTC Customer Care:-1800 110 139.

Yes, you can book Multicity Flight.

IRCTC doesn’t do pre–seating. Some airlines will confirm your seat assignments – their rules for doing so vary – so call your airline directly to check whether you get to choose your seat.

With IRCTC, you can cancel your flight no later than 24 hours before the time of departure. If it’s later than 24 hours, you need to contact the airline directly for cancellation.

Vistara- ( Indian Armed Forces Personnel) Fare is applicable for all Serving/ Retired Indian Armed & Paramilitary forces, and serving J&K Police personnel, Including 03 members. Valid photo, service & dependent ID needs to be carried for verification. Limited inventory available.

Indigo- (Armed Forces) Applicable if you are a war widow or serving or retired personnel or the spouse/ dependent child of the Armed forces or Paramilitary Forces of India. Valid photo Id is mandatory at the time of Check in. Passengers failing to provide relevant ID will be denied boarding.

GO FIRST- (Armed Forces) Applicable for serving or retired personnel of the Armed forces or Paramilitary Forces of India & war widow only. Serving or retired personnel of the Armed forces or Paramilitary Forces of India alongwith their respective spouses and dependent children are also eligible to avail this offer. Proof in the form of Valid Photo ID and relevant Military ID has to be presented at the time of check-in, failing which they will be denied boarding. T&C apply.

Spicejet - (Armed Forces / Military ID Card / Dependent ID card) Applicable for serving or retired personnel of the Armed forces / Military ID Card / Dependent ID card personnel, Paramilitary forces personnel , and their dependent families. Limited inventory available. Valid photo ID and relevant military card need to be presented for verification at check-in. Condition apply.

Note: We need to only provide F&Q of Airlines which are providing the Armed Forces Fare only among above mentioned Airlines.